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No used products will be accepted without prior approval form U.S. Diamond Cutomer Service. Send e-mails regarding used products to to receive an RGA (Returned Goods Authorization) Number.
All items purchased from U.S. Diamond can be returned in new condition for a refund or exchange. Refunds for items returned within thirty days of the purchase date will be credited in the same form as the original payment type. Refunds for items returned more than thirty days after the purchase date will be in the form of a credit redeemable on your next purchase. The original shipping and handling charges are not refundable. If you have an exchange for the same dollar amount as the original purchase, no additional shipping or handling charges will be incurred. Please mail your package in a prepaid, insured, traceable method to the address below. Please be sure to send a copy of the packing list, invoice or e-mail confirmation form your orignal order.
U.S. Diamond, Inc.
Returns Dept.
24-32 44th Street
Long Island City, NY 11103